Your satisfaction is extremely important to us. If for any reason you are not completely thrilled with one of our quality products, you can return it for a full refund or replacement. You will need to request a Return Authorization Number (RA#) within 30 days of purchase by contacting Customer Support at 1-866-801-4981 Monday thru Friday 7am – 10pm CT. All sales are final after 30 days. Item(s) must be returned in new and resalable condition with your packing slip, all original tags, stickers, boxes, packaging materials and free items included. Refunds will be issued to the purchasing account only. You will be responsible for the cost of shipping the returned item to us. Because of the personal nature of some items (for example: earrings), a refund is not guaranteed. Please be sure to ask the Customer Support Representative before returning any personal items.